Our coffee farm lodge provide our guest with an exceptional clean, safe, comfortable, lodge experiences with nature, and coffee farm knowledge. To manage the standard of lodge the following House Rules have been established on business standard of operation. Our policies may change from time to time, so please check back often.
Pida Coffee Farm Lodge has been smoking-free since opening on May 2024 for safety and to assure that our facilities is not exposed to any items or actions that created an odor which is unhealthy and objectional to our guest and staff. Smoking is not easy to remove from the air, carpet, walls.
We do not permit smoking tobacco, illegal drugs, e-cigarettes, vape pens, vaping, cartridge containing the liquid of nicotine, incense, marijuana, cooking, cigars, candle burning, the use of diffusing of patchouli oil or other strong-smelling plant-based essential oil or synthetic in our facilities.
Guest are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or there objectional odors. This policy is not to intended to stop people from smoking, but to regulate where they smoke and how it affects others. Pida Coffee Farm Lodge provide many open spaces outside rooms and restaurant such as provide terraces, swimming pool area, and the marijuana is prohibited at all times.
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited.
A minimum fee of $150.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. For food and coffee, please always order at the restaurant.
All reservations must be guaranteed with deposit account. Guests must be 18 years and older. We accept bank transfer, cash, US Dollar. We do charge 50% deposit account at the time you make your reservations in order to guarantee and the other 50% at the check – in. Please make sure to receive a reservation confirmation number when you make a reservation. Direct reservations must be made and deposit. We will not refund if you did not come or NO-SHOW. Pida Coffee Farm will not responsible for weather conditions, personal emergencies, but we will consider on changing date of your arrival if our room on date you need to change is available.
A minimum fee of $150.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. For food and coffee, please always order at the restaurant.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival before 2: 00, Please contact Front Desk staff directly to make sure room is available. Extra charge will be applied base on how early you are going to checking in.
Guests must be at least 18 years of age to check in at Pida Coffee Farm Lodge. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A mean of payment in the name of the guest registration is also required.
We have required payment since we opened, for the full amount of your intended stay, plus tax at the check-in. We accepted payment by credit card, master card, visa card, Union Card, Dinners Club International, Discover card, CSS card and cash.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
Check-out time is 12 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request but it depends on availability. A charge may apply for late check-out.
Guests who check out of the hotel before the scheduled departure date, we will not refund.
We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. We do not have currency exchange service or cash out from our part.
There is deposit required to make an individual room reservation. However, valid mean of payment is required at the time of booking to guarantee the room and secure the reservation period.
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we must receive full payment of the intended stay including a copy of your ID, passport or driver’s license. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
Please contact Pida Coffee Farm lodge reservation department at least 72 hours prior to guest’s arrival. We must receive the debit notice if the payment is by bank transfer and process the approval for your reservations prior to the guest’s arrival.
All rates are quoted in USA or Cambodian currency, plus tax. Rates may increase without notice. Rates as advertised at front desk or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on room types, room location, room amenities, room size, room design and room view.
Pida Coffee Farm Lodge is privately operated. We reserve the right to refuse service to anyone for any reason(s) and that does not violate the Republic of Cambodia laws. Pida Coffee Farm Lodge has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our lodge or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by government and management of the lodge.
Pida Coffee Farm Lodge will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room.
10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in terraces or alleys.
Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including services in the hotel, continental breakfast, SAUNA or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.
Breakfast included or not included is depends on their booking with breakfast or no breakfast. If they booked with breakfast, it will be free of charge. Double Bed Room will be free of charge for 2 people only, Family Room will be free of charge for 4 people. The Visitors may not join a registered guest for a free breakfast. Visitors may pay 7.00 per person at the Front Desk, if you desire a breakfast.
Room nearby each other are subject to availability and can only be booked directly through the hotel or ask the information before make booking. Please call the hotel directly to discuss available configurations.
Pida Coffee Farm Lodge is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must make the deposit of the first night as per room. We will keep the right for guest to change date of arrival, but it depends on the room availabilities. We will not return or refund the deposit. Changing arrival date should be 72 hours before arrival.
Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a No-Show fee being charged .You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled. If No-Show without providing information of changing date of arrival, guest could not use deposit paid to replace the next booking.
Large group/Block reservations must be cancelled tow (2) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
Groups Tours, School groups, and other special events, etc.Please contact the hotel directly for current House Rules (+85599887797) or at pidacoffeefarm@gmail.com. We will provide other detail information to your team.
To provide all of our guests with exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff inform to all guest during a twelve-hour period of your stay. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status after 12 hours for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our lodge Policy/House Rules.
In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Lodge Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Well behaved children of all ages are welcome. Children aged 10 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children are not allowed in the Play Ground area without being accompanied and supervised by their parent/guardian.
A limited number of extra beds are available upon request. Availability is on a first-come, first-served basis for some rooms. Maximum capacity of bed is one (1) per room. The room which could be add extra bed is Deluxe Suite Family. The other room types are not possible to add more extra bed. The price of extra bed is 15 dollars per bed.
Room occupancy requirements are based on safety restrictions. Standard Room maximum occupancy is 2 adults for Double Bed Room, 4 adults for family room. Availability is on a first-come, first-served basis for an all the rooms. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper.
Room keys are issued to the registered guest (s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out. If loss the room key, extra charge policies will be applied.
Housekeeping is provided daily between the hours of 10 a.m.-4 p.m. Housekeeping may start as early if guest requested to clean. This is a SMOKING – FREE lodge but only in the open spaces for the safety of everyone, EXCLUSING medical marijuana or other drugs.
Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
Pida Coffee Farm assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the Front office desk and we will try to assist you in locating your lost item.
PIDA COFEE FARM LODGE is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for 6 months. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
We would be happy to return your lost item(s) to you by local delivery Services only. We would not delivery to other countries if that thing is not valuable. You will be charged packaging and sending via bank transfer or western union services, plus a handling $ 7.00 fee. A separate receipt will be mailed to you. PIDA COFFEE FARM LODGE is not responsible for any item lost or misdirected during shipment by the delivery Company. Please find out or contact to any delivery company or post office of Cambodia if you need more assistant.
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) will be stored for 3 months. After this deadline the unclaimed item (s) are thrown away, given to local organizations, or disposed of accordingly by PIDA COFFEE FARM LODGE.
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, halls, restaurant, bar, swimming pool, etc. Alcohol selling at our lodge will not permit to sell to children who is lower than 18-year-old.
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on lodge premises. PIDA COFFEE FARM LODGE recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes.
This policy has been developed to create a safe environment by providing appropriate guidance over the prohibition of firearms and weapons on our premises. PIDA COFFEE FARM LODGE is private property. Guests, who are lawfully permitted to possess a firearm or weapon, but for safety reasons of our other guests and staff FIREARMS AND WEAPONS ARE NOT ACCEPTED IN THE COMPLEX.
Bicycles, Motorbikes are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our parking area. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
Please notify Front Desk in the event of a fire or other emergency. Two exit doors exist for each room; the entrance gate and the large terrace gate.
The lodge is fully equipped with FIRE EXTINGUISHERS. Please check the location on your terrace once entering the room and this is very important.
PIDA COFFEE FARM LODGE enforces a No In-Room Party Policy to ensure we can protect the lodge and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund.
Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.
Access to our Wi-Fi is free for our registered guests. The Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. PIDA COFFEE FARM LODGE assumes no liability for guest use.
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by PIDA COFFEE FARM LODGE for the safety of all guests, staff, owners, property and the operation and management of the lodge will be evicted, with no refund. In addition to the room charge, a minimum $ 150.00 cleaning fee per room will be charged for infraction(s) of our Lodge Policy/House Rules.
PIDA COFFEE FARM LODGE makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. PIDA COFFEE FARM LODGE does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
The links provided on PIDA COFFEE FARM LODGE website are for the convenience of site visitors and are provided in good faith. Our lodge does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
PIDA COFFEE FARM LODGE reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. PIDA COFFEE FARM LODGE shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the lodge parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), lodge’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. PIDA COFFEE FARM LODGE reserves the right to charge the full cost of those product or amenities.
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges.
Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card or cash of the registered guest. In extreme cases, criminal charges will be pursued.
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
Photocopies, scanning and printing are provided for a fee, registered, etc. But we could offer for free of charge only a few pages each. Too many pages we will consider on charging.
